S4 screen freezes

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  • Updated 4 years ago
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Phone works. Sometimes the screen goes dim and freezes. But I hit the power button to go back to the lock screen. The lock screen works fine. But after it goes to main screen it freezes. Hard buttons work
But have to disconnect battery to reboot. Then it works again. Never had this problem since I sent it in to get t fixed. What could it be or what should I do?
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kurtis kreger

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Posted 4 years ago

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Daniel Kim, Mobile Master

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Try a battery pull out (remove battery and reinsert after 30 seconds), if that doesn't work then try closing background apps (hold home button) then swipe the applications you want to close.
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kurtis kreger

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I close all apps two to three times a day. And have to pull battery out and reinstall every time this happens
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kurtis kreger

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Plus a lot of apps freeze and force close. I'm starting t OK wonder if this has to do with the screen freezing too
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KaneSlavik

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If the screen is freezing, try a factory reset. If that doesn't work, bring it in for repair if it's under warranty.

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