S4 not receiving texts

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  • Question
  • Updated 5 years ago
  • Answered
Anyone know why my S4 is sending messages but not receiving them? I've turned my phone off several times and took the battery out but still nothing.
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Mandy Nicole Dennis

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Posted 5 years ago

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John Burke, Mobile Master

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Did you remove the SIM too & wait 5minutes?
Are you able to place & receive calls?
Did you purchase it from Koodo? If not, did you make sure you set the proper APN?
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Mandy Nicole Dennis

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Yes I removed the SIM a few times and nothing worked. I purchased the phone at the Future Shop and I'm sorry I'm not sure on what APN is? :/
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John Burke, Mobile Master

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Follow this for the APN settings--> http://koodomobile.com/en/on/switch2k...
It'll be slightly different way to get there on the S4 but hopefully you can find your way.
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Mandy Nicole Dennis

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I factory reset my phone and that still didn't work until after another 2 hours! Then the messages started pouring in lol. Not sure what was wrong or what happened but it seems to be okay again. Thanks

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