Ruining credit rating even when paid up

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  • Updated 1 year ago
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Why is it that koodo condones ruininging a persons credit rating through metropolitan credit adjusters even when you have paid off your account in full as of dec 15, 2015?   It says "Koodo" is still looking for money when i went to the bank for a loan.  Koodo and my account said that I paid it off in full (.34 owing) in dec 2015!!   Brutal.  Koodo rep. lied to me saying it takes 2-3 years to have that removed which i know not to be true and when i spoke with metropolitan credit adjusters, they said it should have been removed in december 2015. Do not think i will use Koodo again or telus.  not cool when the reps lie to you.
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Todd Michael Hamin

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Posted 1 year ago

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Dennis, Mobile Master

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Im sure employees are not trained to lie.  Im sure it was a misunderstaning or human error.  mistakes happen unfortunately
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Lu-Ann C.

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I purchased my phone in Jan 2016, and pay my bill in full every month same day as notification comes in.  When dealing with my bank today they advised that my account here is reported as unpaid bill for 2-months which is not true as 0 balance is indicated on this account.  This is affecting my credit rating as well so I do not understand why that is.
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Allan, Mobile Master

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Do you have a $0 account balance or $0 tab balance?
$0 Tab balance just means you aren't currently paying for a phone.
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Dennis, Mobile Master

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Have you reviewed your pdf e.bill to see the details of your bill and payments?

You may have to contact Koodo if for some reason they are flagging your account even if it has been paid on time. I recommend sending them a private message via facebook (to avoid waiting on hold if you called in)