RTS confirmation #

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  • Updated 4 weeks ago
  • (Edited)
Order a phone, didn't like it and submit for a return.

"We want to let you know that your request has been successfully approved for an envelope for your return. Your RTS confirmation number is xxx. Please don't hesitate to contact us if you have any further questions."

What is the number for? Are you sending me an envelope? Am I printing a label? What are the next steps?

I sent an email to the webstore on the 17th and have yet to receive a reply.

Thanks.
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Jacky

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Posted 4 weeks ago

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Dinh, Mobile Master

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hi Jacky,

I believe RTS = Return To Sender. Koodo policy for return and refund is here: https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone

From the link "We’ll send you a self-addressed envelope to ship the phone back to us." So you would receive an envelope soon.

(Edited)
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Jacky

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Sweet, Thanks Dinh.