Role Management has been having "Technical Problems" for 3 days now. If you are going to offer a self-serve web based service, you need to get your poop in a scoop! I'm trying to set up someone else on my account with Manager status.
Probably best to contact them more directly on Facebook or Twitter. How-To: you can send a tweet to @koodo - and one of our agents will help take the conversation private, or send us a message from facebook.com/koodo. Phone wait times are still lengthy due to Boxing Day & New Year's promotions.