Role Management in My Profile is not available

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  • Question
  • Updated 7 months ago
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I was trying to link with another account, but the Role Management tab has been not available for 2 days now.
 
It says:

Service not available
experiencing technical difficulties.
Try again

Any one having the same issue?
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Shuang Jiang

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Posted 2 years ago

  • 5
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Sophia, Mobile Master

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Yes, I believe service is under maintenance right now. It should be up shortly :)
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Mathieu, Mobile Master

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Role management is working on my end. If you are still having issues with it, try deleting your browser's cache. 
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Tayeb A, Employee

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Hey Shuang, have you tried Mathieu's suggestion? Keep us posted!
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Shuang Jiang

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Hi,

I've tried Google Chrome and Safari, and cleared cache for both browsers.
I still see the error message for my both accounts.
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Julie, Company Admin

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Hey Shuang! It is possible that it was simply due to a little hiccup with the Self-Serve website! Did you try accessing your Role Manager tool ever since? Is it back in order now? Let us know! 
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Janis Carter

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Where is the ROLE MANAGER tool?
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Laurie Murphy

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I am having the same problem as Shuang. I opened my Koodo account last Friday, and while I can access everything else in the self-serve manager, when I attempt to access "Role Management" under "Profile", I get the error:

Service not available
experiencing technical difficulties.
Try again

I am the account owner. I have cleared cookies, history, and tried other browsers. Is the "Role Management" working for others?

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Mathieu, Mobile Master

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You can see it on your e-bill.
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Alex

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I have the same problem! I have called 611 twice - at first time I was waiting 87 minutes and second time - little bit less. Can't solve the problem((( but I was need it asap(((( I'm devastated
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Ahmed Hanafy

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I have same problem since a week, it's not working on my end! 
I have tried many browsers with no use
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Nabil, Employee

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Hi there,

We have indeed been extremely busy lately, more than expected, and are actively working on fixing this. In order to resolve this situation, you really need to contact us over the phone. From the Community we can't make any change on your account.

Thanks for your understanding.
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Scott Turner

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I called *611...couldn't help me either...frustrating. Shouldn't be this complicated.
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Jana Young

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I have tried all the "troubleshooting" idea from here, and it is not working for me. How is this still an issue 5 months later?... 
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Janis Carter

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Role Management is not even an option on my profile today some 10 months after seeing SHUANG JIANGS message - have been on the phone with Koodo for over one hour now and they do not even understand that what I see on the Koodo Mobile website does not agree with the emailed instructions received today to approve my sister's request for access to my account - she has her own telephone number under my account but she is still unable to sign-on because I can not see how/where to approve this request without the use of a drop-down called ROLE MANAGEMENT - if the website is broken and the agent of Koodo does not think she can fix from her end, where does that leave me and my sister...
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Figuring it out?

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Yes, this is very frustrating! This feature has been "unavailable" since I last checked 3 weeks ago.
I'm calling kooodo now. 45 minute wait time to get through.
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Sophia, Mobile Master

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You can contact them via private message on Facebook, that usually is faster.
(Edited)
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King Dylan

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I got an email saying I have to click on a "Role Management" tab but there is no "Role Management" tab for me to click on... 
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Michel Bessette

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Precisely...
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Michel Bessette

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This is a long standing problem...
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Charlie Em

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I think I may have found out how to do it for those of us who don't seem to have a link to Role management show up when we click self serve and pull down my profile. I found that I have to first go to billing screen and then in the upper left click on edit. This then brings up the full service screen with all the blue and black tabs. Access my profile from there and you can get to the role management tab.
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Heather Allison

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but the role management doesn't work

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