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  • Updated 10 months ago
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I'm in Europe so signed up for the ALL40 roaming package. But I can't receive texts from Canada and I can't send to them either. The addon says all incoming texts are free which is looking like a misrepresentation
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David Sawers

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Posted 10 months ago

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David, Mobile Master

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Sign into the Koodo self serve website. Make sure you have added the free “International Voice Roaming" and / or the free “International Data Roaming” add ons. Also make sure Pay-per-use International Long Distance is active. Then turn airplane mode on and off. When your phone connects it should be working. Buying any of the Travel Add-ons on a postpaid plan only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices. 

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