Roaming Not Working - Urgent!

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  • Updated 4 months ago
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I have the daily roaming package for use while I am in Mexico. My texts and data are working, but when I go to make a long distance call, it says 'we're sorry you can not make Int' calls at this time.' I am here working and need to make Int' calls urgently. And I am also paying daily for the service! Please help ASAP. 

I have also emailed, since I can't call Koodo. It stupidly tells me to call *611 but of course that is an international call, so I get the same message!

I have an unlocked LGg4
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alexis

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Posted 4 months ago

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Dinh, Mobile Master

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Hi Alexis,
I would try to restart the phone and reset the network settings. Hopefully the reset will help.

What add-ons did you have on your account? easyroam and international voice roaming?
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alexis

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Reset my networking settings to what? Yes, I have easyroam and inter'l voice roaming according to my self-serve. Althougth they have a fee of $0 beside them. However, my data and text are working so I must have them
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Dinh, Mobile Master

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Alexis
Reset settings can be done with your phone, it will try to refresh the parameters of the network. I would try to restart the phone also.
As you mentioned, you had everything to roam, so the issue could be some roaming glitches, which we didn't know where yet.
(Edited)
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alexis

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HI, sorry, not sure which settings you are referring to to re-set? I have restarted my phone numerous times. It's been 3 days...And there is no way to contact Koodo which is ridiculous. 
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Dinh, Mobile Master

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@Alexis
To reset: From a Home screen, navigate: Apps  > Settings  > Backup & reset. Tap Network settings reset.  Tap Reset Settings.

You could try to contact Koodo through the number 1 (866) 995-6636 from skype or any voiip program, or sending message to their facebook, if you can not call 611.
(Edited)
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Dennis, Mobile Master

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Does it mention anything about call barring?
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Rey Lopez

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In Mexico with unlock phone what you need is a Telcel Sim card and an unlimited package that hive you inlimits talk sns and 1-5 GB data for less than 40 CDN a month.
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alexis

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Iknow I can get that, but I need my Canadian # and am already paying for Koodo's roaming package. Can't I use Koodo with a roaming package??
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Robert, Mobile Master

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Yes you can totally use Koodo as roaming package. Did the reset networks settings work?

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