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  • Updated 3 years ago
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Roaming charges on top of USA add on!!!
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Posted 3 years ago

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Mitchell Palmater

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Which add-on did you purchase,
Did you add the add-on before you went to the states or while you were there.
Also what do the charges say on your actual bill.
We will get to the bottom of it !!
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Chad Burr, Mobile Master

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So we don't have access to your account here... You'll have to call in and speak to a rep. It's free
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Bernard, Official Rep

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Blake, looking at your last bill you will see the date of your US add-on on page 3 of your bill. The call that generated the roaming charges happened well before that (in September). I hope this will help clarify things and save you the hassle of having to call in.   
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Linzy Sutcliffe

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They also tried to charge me for days that I never used while in the States. Pretty hard to use data when it's turned off. Koodo is going downhill. Used to love them and their customer service but not anymore :(
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Hi Linzy! Did you happen to purchase a roaming package when you went to the states? What exactly were you charged for?

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