Roaming Data for More than a month

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  • Updated 2 years ago
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Canadian travelling in U.S. for 3 mo. Texted 30ALL to get 750 Data, unlimited calls & texts. Went to renew at the end of the month and am told that you can only renew calls and texts, not Data. What??
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Jane Hickson

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Posted 2 years ago

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Mathieu, Mobile Master

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Hi Jane,

You need to wait for your billing cycle to reset before adding the same add-on again. You can only have 1 of each roaming add-on per period. Wait a couple of days and you should be able to add the same add-on again.
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Jane Hickson

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Don't think it has anything to do with the billing cycle because the cycle runs from mid-month to mid-month.  The add-on started at the end of the month.  Anyway, are you saying that once the add-on has expired, that I can definitely get 30ALL (data plus calls/texts) again for the following month?
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David, Mobile Master

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Yes.
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Jane Hickson

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Great.  Thanks.  Spoke to a rep at Koodo and he said I could not renew the data, just the calls/texts.  Maybe he was confused.

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