Roaming Data error

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  • Updated 3 years ago
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Hello from Peru!

I'm travelling with a Telus Note 5 on the Koodo network. Before leaving Toronto, I turned off my data conncinnec. It stayed off after I landed in Lima. After turning my phone off the first night, I powered it on thinking that the data connection would remain off. However this wasn't the case and I racked up 5mb of use unintentionally. No ones fault, but seeing as this was an accident I was hoping you could help me out by either using my tab credit in exchange or giving me a little break on the charge.

Thanks for any help! Its truly appreciated!

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Conor Loftus

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Posted 3 years ago

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Mitchell Palmater

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5MB is really not a lot.
We have no control over crediting your account, but a quick call to customer service and I am sure they can help you out with the small data usage.

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David, Mobile Master

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North American Toll-free numbers likely won't work from Peru. Here's a suggestion made by Mayumi in another thread:
Some people use skype to call customer service from overseas.

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