Roaming charges rocket & when you call & ask to speak to a manager.....nothing,time to take my 3 lines elsewhere..

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  • Updated 7 months ago
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andrew LIMB

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Posted 7 months ago

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andrew LIMB

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25 mins still waiting Koodo,you clearly do not value my custom
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Paul Deschamps, Mobile Master

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Hi Andrew, what do you mean roaming charges rocket exactly?
Also what do you mean you ask to talk to a manager and nothing?
You need to explain a little more for us to help you out.
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andrew LIMB

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Hello Paul,
I did get a reply after 32 mins & the person sorted out a rate for me,still a lot more than i paid last year but i think he did his best & was very polite .The original point remains as to why the roaming to the US has rocketed ? shame really as i have been with koodo for a number of years  - why do companies try & charge so much to loyal customers (3 lines & i pay on time ) ?
have a good xmas & thanks for your reply

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