Roaming charge but I didn't roam.

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  • Question
  • Updated 2 months ago
I was charged $10 for roaming even though I was still in Canada, while traveling along the US border. How do I go about addressing this and getting my money back?
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Michael Richardson

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Posted 2 months ago

  • 1
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Goran, Mobile Master

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Billing disputes require sending a private message to Koodo via Facebook Messenger or DM via Twitter to get it sorted out.
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Bernard, Official Rep

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$10 Michael?Easy Roam is $7 for roaming in the US. Is this charge on your last bill? 
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Dinh, Mobile Master

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or I think he could have used 2x 5$/20MB data roaming (payperuse without easyroam add-on).
@Michael, Can you post a snapshot of your bill where it said $10 was charged for. (delete all personal information before posting). Also you could avoid roaming accidentally by manually setting the Carrier to Koodo (instead of automatic).