Roaming billing emails

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  • Question
  • Updated 4 months ago
I activated US roaming through text, and received three emails. One for US and two for international. How do I resolved this so I am not charged $27 today?
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Bruce Deacon

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Posted 4 months ago

  • 1
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Goran, Mobile Master

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Could have just been a glitch. Wait and see until if you're actually charged and then you can send a private message to Koodo via Facebook Messenger or DM via Twitter explaining what happened and it'll be fixed.
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Dinh, Mobile Master

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Hi Bruce,
When you added easyroam through text  (to 7626) you properly received 1 add-on easyroam. However, If you haven't got the international roaming in your account, You would be automatically added "International Data Roaming" and " International Voice Roaming".

Those extra 2 add-ons are needed for easyroam to work.

I don't think you will be charged $27, just $7/day for us roaming
(Edited)
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Bruce Deacon

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Thanks....so those add ons are needed but no charge?
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Dinh, Mobile Master

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They are  add-ons to enable roaming. The add-on is free.