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  • Updated 4 months ago
I am in Portugal with easy roaming and when I try to call Canadian numbers the call won't go through. Help!
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Michele Wilson-Brushett

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  • frustrated

Posted 4 months ago

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Goran, Mobile Master

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Check that international voice calling is added in self-serve. It should be added with easy Roam being turned on but you never know. Does your phone show as connected to a network and roaming?
Yes, international voice roaming is on, easy roam is on, my phone is connected to a network, I just received a call from Canada, but when I try to call a Canadian number, I get a msg that the customer is not in service
Yay! Figured it out, I needed to add 00 before the number to get out of Portugal's system
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Goran, Mobile Master

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Glad to hear! For future reference. You can just put '+' in front and dial the full number with country code and it should automatically use the right call out code for the country. I've never had an issue
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Robert, Mobile Master

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For example, you would dial + 1 for Canada and then 514 (regional code) follows by the number. The + will replace the 00