• 1
  • Question
  • Updated 1 year ago
  • (Edited)
Do I have to still pay roaming charges because my phone is on US tower despite still being in Canada
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Sarah Davill

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  • confused

Posted 1 year ago

  • 1
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Paul Deschamps, Mobile Master

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Hi Sarah, yes, so you'll have to talk to Koodo about this (*611 from your mobile phone) by either calling or sending them a message over Facebook through a private message.

You'll then have to go into your phones settings menu and select Koodo as the network you want to connect to manually so it doesn't automatically connect to other networks.

To do this go to settings - More - Mobile Networks - Network Operators - Search For Networks and your phone will search for towers in the area which will take a minute to search then a list will come up, select Koodo.
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David, Mobile Master

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You also may wish to be sure your data roaming is off.