Roadside assistance

  • 2
  • Idea
  • Updated 5 years ago
  • Not Planned
A roadside assistance add-on would be nice...any chance that'll happen one day soon?
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Danguy351

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Posted 5 years ago

  • 2
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Timo Tuokkola, Mobile Master

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Highly doubtful. Koodo is a cellphone company, not the CAA.
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mattjs

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Really can't see that ever happening...

We can't even get Visual Voicemail, Mobile TV, or International Data packages because they're considered 'premium services'. Koodo has decided to avoid these types of features in favour of only the 'essentials', in order to keep the price down and be a 'discount' carrier.

However, Koodo certainly doesn't seem like a 'discount' carrier anymore after the price hikes a few weeks back, so who knows. Telus offers it. So does Rogers.

I wouldn't hold my breathe though. Just add this to the long list of features that the 'other' guys offer to their customers but are unavailable at koodo.
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Marcus Fenix

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Koodo offers Visual Voicemail now. But that's besides the point. As Timo said, Koodo is not the CAA, so there is no reason for Koodo to even offer this. It's not even cell phone network related.
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TheZoomer

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How does someone get Visual Voicemail ?
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Josh765

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If you have an iPhone you can add it now as an add-on :)
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Danguy351

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Granted, it's not network related, but it's certainly a handy feature. It's readily available for cell phone carriers willing to climb into bed with the providers of the service, financially benefits all concerned, and is the one feature I really miss from my time with Bell. Also, the roadside then becomes tied to your cell phone, and not just a single vehicle.
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mattjs

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Koodo only offers visual voicemail for iPhone users, and this just started in the last week or so. What about everyone else?

Of course Koodo is not the CAA, nobody is expecting Koodo to get into the Automotive Assistance business lol. Rogers and Telus aren't in it either.

They've just reached out and established a strategical partnership with companies that offer this service themselves, which allows them to offer it as an option to their customers. Maybe you're not interested in paying $5 a month for roadside assistance, but I'm not sure why a suggestion that Koodo might consider offering this themselves as an option (like other carriers do) is something that you're so adamantly against. I guess it's better to have less choice?
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Marcus Fenix

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I also saw no reason for Koodo to increase the negative portion of the tab. And look what happened.

Am I against it? Yes, because to me, Koodo is meant to be a discount brand, not one of the big three. Heck, I'm even against Visual Voicemail because it's not even a necessity(while Voicemail itself, is a necessity). There is no reason for Koodo to provide Roadside assistance. If people want roadside assistance, then they can join CAA(or however it works).

I won't say people should stop posting ideas like this, but I will always voice my opinion when I disagree with something.
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mattjs

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If nobody offered these types of services, I would agree in principle. I'd also agree if Koodo actually priced themselves as a 'discount' brand. However, their isn't any advantage that Koodo offers over the others guys these days. Koodo has priced themselves in the same category as Rogers, Bell, & Telus now. As bad as that is, its even worse when you consider Koodo doesn't offer all the services and features the other guys have. The value simply isn't there. These types of 'premium' services also don't need to effect the 'discount' component of Koodo necessary. Koodo can very well offer basic plans without all the 'extras', and instead just have them available as optional addons for people that require them...
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Jonathan I, Mobile Master

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You should do a little bit more research, mattjs...

Koodo's prices are still cheaper/better value than Robellus. Look at Koodo's $60 Unlimited Nationwide calling + 1GB plan for $60, for example... the same plan is 2GB but it's $80 on Robellus for a 3 year term subsidy ($85 for 1GB on Bell but on a 2 year) AND it still doesn't include international texting as a feature - you have to pay more money for it.

Plus, if a customer wants to take a Small Tab they can take any plan they want - if a customer wants subsidy pricing on a 3 year or 2 year term for Robellus, they have to take a minimum $50 plan that doesn't give them Canada-wide calls by default (an additional $10 add-on) or as much data.

Anyway, on the subject of this roadside assistance: my ex gf had this feature on her Bell plan. One day she locked her keys in her car when she was at my house. She called up the company and they came and opened her car for her with no additional service fees. They would even tow the car (if need be) up to a certain # of KMs with additional charges if you went past that limit. It was pretty handy.

It's less useful to me because I bought a Dodge Dart recently and have an extended factory warranty with 24/7, 365 roadside help from anywhere in North America but I guess some people could use the feature... but let's be honest: this probably isn't gonna happen. No discount carrier has it and more than likely never will - I'm sure there's some sort of extra cost, license, contract, etc. the carriers have with CAA or whoever to offer the service.
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mattjs

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We should try and compare apples to apples.

Using that Rogers plan as an example, you're paying $80 per month. While it doesn't include international texting, it does include 2GB of data, access to all the 'premium' features Rogers offers, and most importantly, the price includes a device subsidy at 'new' customer pricing.

To get a 'similar' plan with subsidy on Koodo, you'd have to be on a large tab, which carries an additional monthly fee of $10 per month, and those qualifying plans start at $65 for 500MB of data.

The cheapest comparable large tab plan is $75, plus $10 per month, and it's 1 GB shy of the Rogers plan. So koodo is $5 more expensive, but you gain international text while loosing half the data. It's a tradeoff, but the main takeaway imo is that when you compare everything that's included in the new Koodo plans, and contrast that to the Rogers plans, they're in the same ballpark. Rogers might even offer slightly more value if international texting isn't a priority. I think most people would take double the data allocation over international text tbh.

Also, it looks like (some?) of the actual device prices are cheaper with Rogers now.

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