Ripped off by K Mobile, Koodo plan

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  • Updated 1 year ago
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I got a plan from K-mobile a few months ago, which they said was a $20 plan. So far, I have been charged $40 every time, and when I see my contract it also says $40. The plan i have is just calling and texting, while I can get a much better plan with data and everything with that same $40. I feel ripped off.
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Posted 1 year ago

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Allan, Mobile Master

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The cheapest postpaid plan Koodo had around that time would've been $28, prepaid $15.
The $40 plan comes with unlimited minutes and texting. If you'd like to switch plans you can do so via self serve.
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Bernard, Official Rep

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Well, it doesn't sound like we ripped you off. As you mentioned your agreement states you signed up for a $40 plan. Now, I wasn't there with you to hear what the independent dealer (K-mobile) told you at the time. I would strongly urge you to take up the issue with them. They should rectify how you feel Anil. You can also just change plans online. It's free to do that.