Ridiculous hold times on the phone

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  • Updated 1 year ago
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I've been on hold for 62 minutes already today (trying to cancel my account, no less) and still haven't talked to a representative. Is this normal?! I sure hope not.
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lindsey

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  • frustrated

Posted 1 year ago

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Sheri

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The same here ... have been trying to get a credit back and every time I call, I am on hold for a long time and finally give up, so until now I haven't gotten my CR.
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Dennis, Mobile Master

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Sheri you may have better luck trying to private message Koodo via facebook or twitter
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Sheri

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Thank you Dennis.  I will try that. 
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Jru Gordon

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It's normal for this time of year, the call centres have been busy since mid-December. 
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Dennis, Mobile Master

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Lindsey,

Unfortunately to cancel you need to call in.  usually when you call in they give you a call back option.  i recommend using this option as wait times are excessive lately
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lindsey

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I tried that earlier in the day unfortunately and never received a call back so I decided to wait and 90+ minutes later gave up...sadly makes my decision to cancel infinitely more clear!
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Jru Gordon

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I had the same issue calling Virgin, Bell, and Fido for customer service issues today, so it's not just a Koodo issue. 
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Clarence Boutilier

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I agree! Everytime I have to call in because selfserve DOESN'T WORK!!! I am on hold forever and their messages are annoying saying to use selfserve
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Allan, Mobile Master

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Clarence, next time you have a problem, try asking your question on here first! If you need to speak with a Koodo rep about your problem you can try sending a dm via facebook or twitter and as well, there is a callback option when you call in so that you don't have to wait on hold.
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Bernard, Official Rep

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Clarence is right. Some functions are not available on self serve. Restoring accounts due to non payment can only be reversed buy talking to a rep for example.  

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