Rewarded data but cant use it

  • 1
  • Question
  • Updated 6 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Got rewarded free data for 2 months, wont let me activate it anywhere, 100% doesnt work turned on the data on ny phone, i got a koodo page saying my data is blocked?
Photo of Jami Ware

Jami Ware

  • 110 Points 100 badge 2x thumb
  • annoied

Posted 6 months ago

  • 1
Photo of Bernard

Bernard, Official Rep

  • 75,526 Points 50k badge 2x thumb
@Jami, you have data block on your account, if you want to use the bonus data you will have to log into your account online and remove that feature first. Hope this helps!
Photo of Jami Ware

Jami Ware

  • 110 Points 100 badge 2x thumb
@Bernard thank you for your quick response, but where is that option? I looked for it everywhere but still cant find it haha
Photo of Dinh

Dinh, Mobile Master

  • 32,152 Points 20k badge 2x thumb
It is in your selfserve.
Selfserve --> view rateplan --> Manage Add-on --> Remove the Datablock addon
Photo of Jami Ware

Jami Ware

  • 110 Points 100 badge 2x thumb
I
Is it one of these? These are the only ones i have
Photo of Bernard

Bernard, Official Rep

  • 75,460 Points 50k badge 2x thumb
Hmmm...no, it seem you don't see it on your side for some reason. Can you pls send us a private message on Facebook ad we will help you remove it?
Photo of Jami Ware

Jami Ware

  • 110 Points 100 badge 2x thumb
Could you send me the facebook link please :)
Photo of Jami Ware

Jami Ware

  • 110 Points 100 badge 2x thumb
Is it suppse to be there?
Photo of Dinh

Dinh, Mobile Master

  • 32,346 Points 20k badge 2x thumb
uhmm, This is strange. It could be a setting of your phone prevented data usage.

Have you used data before with your phone? I would check APN settings, and check if mobile data is turned on.
Photo of Explorer

Explorer

  • 70 Points
Hi,
I am in the same boat. I have been offered free data for 2 months but I can not use it as I have a data block. Just to add in discussion above, when Public Mobile legacy customers were transferred we got data block as part of our plan and not an additional add-on.

Here I have 2 issues;
1) If I unblock my data I would have to add again by paying $2.00 per month.
2) If I decide to continue using data, I koodo does not offer any data add-on like public mobile used to offer. I would have to pay $7.50 per 50 MB.

Thanks

Photo of Explorer

Explorer

  • 70 Points
Just an update that I got reply from Koodo customer service that I need to change current plan to get rid of data block and then I can benefit from said offer. And if I want data block again, I can add $2 per month on top of expensive plan.

To me said offer is a bait and I would let it go.

This conversation is no longer open for comments or replies.