reward for chnaging to Monthly to Prepaid

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  • Updated 5 years ago
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I have decided to change from prepaid to a monthly plan. Is there any chance that you can give me a credit for the Anytime minutes that I bought and never even used? btw Kudos to Koodo!
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I'm Zak's Dad

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Posted 5 years ago

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quasarito

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I do not believe that is possible.

Why not just switch to a monthly plan after you have exhausted all of your Anytime minutes?
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I'm Zak's Dad

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oh well. my phone broke so I returned it. btw stay away from Nokia!
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I'm Zak's Dad

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Oh well you are lucky Jorden. Over the last month or so the external speaker stopped working, then the SIM card had to be replaced, and finally the power on/off switch wouldn't work. So I gave up and returned it.
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Jorden, Mobile Master

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Fair enough on the speaker and power switch. Sounds like you could have had a dud! I was just curious because I don't see many complaints about the Nokias in general so it's good to have a bit of knowledge of issues that are taking place in case a trend starts to appear. Fortunately in a sense the sim doesn't have much to do with the Nokia phone, but unlucky to have it when you're having those other issues.
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I'm Zak's Dad

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I have never had a SIM stop working before, but maybe you have heard of that. After all it is only a little circuit, so my assumption is that it was the phone that caused the failure, possibly by some sort of spike in the voltage/current. btw I asked several questions related to my problems on the Nokia Canada facebook page and never even got the courtesy of a reply, even though someone was answering questions being asked by other people. Anyway it doesn't matter what you buy in this day and age, there is always the chance you will get a lemon. So I will try another manufacturer and see if my luck improves.
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Ivan, Mobile Master

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As the resident Nokia/Windows supporter, I have to jump in and defend Nokia.

In my not quite limited experience with Nokia handsets (from 2000 to the present), despite some questionable designs and choices, Nokia makes fantastic devices across price points. It's always been my number #1 recommendation as a brand for reliability. So I would never urge anyone to stay away from them on the basis of durability and reliability. I have a Lumia 520 I use for fitness tracking and it's seen some serious abuse (multiple drops on asphalt from bicycle handlebar height). It's not without a scratch, but it's in 100% working order. No case on it either.

That being said, I don't question your issue. I've had an issue with my Nokia Lumia 920 randomly rebooting (a known hardware defect in some handsets). Nokia fixed that for me under warranty (and I bought the phone second-hand without proof of purchase, so I had to cover the shipping costs - if it was bought through Koodo, they would cover this).

Don't ask for warranty support through any manufacturer's Facebook page. Those pages are run by small social media teams and cannot deal with your issue. If your phone was purchased through Koodo and still is within warranty, you should contact Koodo customer service and they can take you through the warranty process.

Honestly, most manufacturers do not make the warranty process easy (especially if you bought the phone used) and you're likely to have similar experiences across brands. The only exception is an iPhone, where you can have your defective hardware swapped on the spot at your local Apple store (appointment required).

I'm not telling you to buy Nokia in the future; I'm just trying to share my warranty experiences across brands and only Apple's experience was quick and painless.
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I'm Zak's Dad

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This is not under debate. btw I wasn't asking for warranty support either, all I had was a simple question which warranted a courteous reply. I bought the phone at Walmart and they refunded my money. The bottom line is that I bought the phone for my son use a little more than 2 months ago, and he HAS to have one so we are always in touch. Sending it back to Nokia is not an option. Like I said, I understand nothing is perfect in this day and age but as a consumer I have the right to express my opinion and purchase what I feel like. If Nokia cared about that they would have replied immediately. Today I go and pickup our new iPhone from Koodo.
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Sophia, Mobile Master

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Hi Zak's Dad,

Re your question about porting your prepaid minutes over to a plan, this was brought up with Koodo a while ago through a direct channel, but as far as I know it wasn't posted in these forums as a suggestion. Might I suggest you (re)post this in the idea section? I would do it for you but since you brought it up, I feel this idea should come from you :)
Koodo listens and I think this is an awesome suggestion!
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Chris Petersens

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If he doesn't post it by tomorrow you should submit it as an idea Sophia. It makes perfect sense and I can't see this would be difficult for koodo. They see the accounts they could just give someone the credit on their monthly plan.
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Sophia, Mobile Master

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Yes it does Chris. I was absolutely tempted with the double $30 promotion a year or so ago, but I was told my boosters would be lost. Since I had just purchased a data and minutes booster, I decided to wait. Needless to say this super promotion is not very likely to ever be offered again, so I doubt very much I'll ever switch the way plans are now :) Lost chance for both Koodo and myself... which was all mentioned to Koodo but it wouldn't hurt to have this as an official idea :D
(Edited)
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I'm Zak's Dad

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OK I added my suggestion to the ideas section. Thanks for reading my posts!

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