Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: archiving 611
1. Revising the automated warning to mention that a service charge only applies to things that could've been handled online.
2. Remove the warning altogether and have the agent warn the customer if there will be a charge for their request.
Personally, I like option #2.