Reverse data charge?

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  • Question
  • Updated 1 year ago
  • Answered
I went to the States for a conference this past month. I momentarily turned on my data out of habit to try to receive a photo by text but I realized immediately that I shouldn't have done it and I shut it off. Unfortunately, I've been charged a $5 on this bill. It says right beside the $5 charge on the bill that there were 0 MB transferred so I know I didn't actually use it. Is there a way to get the charges reversed? I'm very careful with my data in general as I don't have unlimited and finances are very tight right now. I would appreciate your input. If the picture had actually downloaded, I would understand that I would have to pay but I didn't use the data at all.

Thanks,
Kelly.
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Kelly Roughton

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Posted 1 year ago

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Dennis, Mobile Master

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Hi Kelly,

You will have to contact Koodo to see if they can do anything for you.  The recommended approach to chat with a rep is to send them a private message via their twitter or facebook page
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Kelly Roughton

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Thank you, I will try that!
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Kelly Roughton

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Private person rep page (how do I find a rep's name?) or public Koodo general FB page?
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Allan, Mobile Master

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The public Koodo facebook page.
You can send them a message via messenger here:
https://m.me/Koodo
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David, Mobile Master

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Send a message from Koodo's Facebook page. One of the staff will answer.
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Kelly Roughton

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Thanks, guys!