Returning phone to a different store

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  • Updated 5 months ago
Hi
If someone buys a phone outright (no tab) from Koodo store A would they be able to return the phone to Koodo store B?

Thanks

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Marc Co

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Posted 5 months ago

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Dinh, Mobile Master

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Marc,
You could call the local store B and ask if they allow an exception.
(Edited)
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Marc Co

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Ok, didn't know I can do that. Thank you Dinh!
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Dinh, Mobile Master

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in the policy https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone they mentioned:

  • In-store Koodo purchases must be returned to any Koodo store.
  • Retail partner purchases (Best Buy, Wal-Mart, etc) must be returned to the location where you bought it.┬áReturn policies vary for retail partners.
  • Online purchases must be returned via mail and can be initiated by sending us an email to
In-store purchases seem to be easier to deal with. But I would suggest you call before you do it. Webstore is a different story.
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Marc Co

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Thanks. I went ahead and bought the phone anyways. I really like it so I'll keep it : ) ty