Returned phone. When will my tab reset?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
I had ordered a phone online. O didn't like it, contacted koodo and they sent me the package to return the phone to them. I've been in touch with koodo who says they have the phone, and have had it now for a couple of weeks, but my tab is still showing -483!!! When will it reset? I need a new phone and missed out on the promotion for the samsung S7 because my tab hasn't been reset.
Photo of Lisa

Lisa

  • 120 Points 100 badge 2x thumb

Posted 2 years ago

  • 2
Photo of Robert

Robert, Mobile Master

  • 103,644 Points 100k badge 2x thumb
Hello Lisa.

I never returned a phone, but I believe it must've been done already since it has been weeks that the phone was returned.
(Edited)
Photo of Lisa

Lisa

  • 120 Points 100 badge 2x thumb
It hasn't. When I view my tab balance online it still shows I owe $483.
Photo of Ranjan

Ranjan, Official Rep

  • 28,708 Points 20k badge 2x thumb
Hi Lisa - just wanted to let you know that we're on this and are working to get the tab amount removed from your account. Will notify you once it's been corrected - thanks for your patience. 
Photo of Ranjan

Ranjan, Official Rep

  • 28,708 Points 20k badge 2x thumb
Hi Lisa - confirming that the tab balance has been reversed and is now showing $0 on your account. You're free to get the new phone you're looking for.
Photo of Lisa

Lisa

  • 120 Points 100 badge 2x thumb
Thank you so much