Return policy : Can you talk/text/data how much time you want in 14 days?

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  • Updated 5 years ago
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I've had an argument with my dad about this :

Is any provider looking up the minutes you've talked with your phone and based on this refuse the return of the phone because you talked/texted/data too much?
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Robert, Mobile Master

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Posted 5 years ago

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RudyW

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I'm sure they know exactly what you did, but in my experience they have been very flexible and never actually bugged me for it.

Oh, and no they can't refuse return, but they may deduct a few dollars if you went crazy with the phone.
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Jonathan I, Mobile Master

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The policy varies by retailer.

Mobile Shop policy is if the customer has made more than 30 minutes of airtime or uses 50MB of data, returns are void and the client has to keep the phone.
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samsvoc

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This is why I'd buy my phone at the Koodo kiosk as I can talk forever and still return my phone if it's within the 14 day return period.
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Robert, Mobile Master

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And how would they know this info?
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Some random Mobile Master, Mobile Master

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Well, your SIM card is linked to your account, so the rep probably just looks into your customer account from his side.
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Some random Mobile Master, Mobile Master

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Of course, if you use a different SIM than the one provided AND you (factory) reset the phone, then I guess it's a little bit harder :P
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Robert, Mobile Master

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Yeah, anyways it's a Telus phone with a Koodo account :P
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Some random Mobile Master, Mobile Master

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Well, an IPSW restore never hurts, right? :D
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Robert, Mobile Master

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No it doesn't. It's exactly what I'll do. Thanks for your answers!

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