Return Mailer doesn't offer a loaner phone?

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I bought a Moto E 6 weeks ago on the Tab. I have been having problems with the earpiece speaker not working among other things. I have done a factory reset and tried other fixes that haven't worked. It needs to be repaired under warranty but I live 3 hrs away from the closest Koodo store and therefore need to use the Return Mailer. Since Koodo doesn't offer a loaner phone via the Return Mailer, my only other option is to use my old Samsung Galaxy Ace 2. But... it needs a new big-style SIM card and Koodo won't mail me one as they don't mail "accessories". From what the phone rep told me, my options are to go without a phone while my Moto is fixed, or hold onto it until I get a chance to get to the nearest Koodo store. This is obviously ridiculous, surely there is a better solution out there?
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NM

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Posted 3 years ago

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Ahmad

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Those really are your only options unless Koodo decides to make special accomidations for you. You could also go to Best Buy or other retailer to get a sim card
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NM

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There are no Best Buys or SIM retailers around either.
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BobTheElectrician

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Research the exact size required then try finding a SIM eBay.ca or Amazon.ca. That will put you out of pocket just a few bucks. Do a SIM change on-line when it arrives for your old back-up handset, then send in your phone for repair. In the meantime, maybe you can tough using the speaker in hands-free mode.

Koodo does themselves no favors at all by refusing to ship SIMS at least to current customers with an account.

Alternatively, you could use a SIM adapter temporarily and avoid doing any changes on-line. Here's a starting point:

http://www.amazon.ca/Fosmon-3-Piece-Micro-Adapter-Eject/dp/B00AR1M7DK/ref=sr_1_3?ie=UTF8&qid=143...
(Edited)
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NM

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Thanks, this looks to be the solution. I don't think I should be out of pocket due to Koodo policies, but I guess Koodo disagrees. And yeah, I've been answering the phone only on speaker phone.
(Edited)
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NM

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So it's agreed, this is ridiculous. What I can't understand is that Koodo will send you an empty box to send back a phone, but won't send you an envelope with a SIM in it? Why not send SIM cards? I'd cancel my account on principle, but I now owe on the Tab for a broken phone. 
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NM

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Weird, how long has that been going on? I did buy the phone when I was in the city 6 weeks ago, but have no plans to go back any time soon. Every other phone I bought from Koodo was online.
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Mathieu, Mobile Master

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Ever since they upgraded their website, there has been no e-commerce
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BobTheElectrician

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And many partner dealers (Walmart, Best Buy) no longer carry SIMS. To be sure before making the trip, you have to leave a message on the voicemail of the nearest Koodo boutique and they will get back to you.. most of the time.
(Edited)
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Bernard, Official Rep

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Nelson, if I may give you a call tomorrow, I will do my best to find a fix for the challenges. Is that ok?
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NM

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Ya, sounds good.
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Spence

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Did you use your old Ace 2 with Koodo and does it still have the old Sim? If it does you should be able to reactivate the old Sim if it was used on the same phone#
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NM

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Update: Still haven't received Return Mailer! I talked with Bernard, the rep who posted above and he agreed to send a SIM card which I received a couple weeks ago. However, the Return Mailer box was never sent. I just called Koodo again, and they are now finally sending me the box. So, just one more week and I should get the box and then only 15 more days to get my phone fixed. Well done Koodo!

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