Return a Phone

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  • Updated 6 months ago
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I would like to return refurbished iPhone 6S 32GB that I ordered on Dec 13th, and I received it on Dec 15th. I still have all the accessories, proof of purchase, and box. Up till now, it's been 14-15 days. I sent the email to Koodo Webstore on Sunday, and the newer on today but I did not get reply back, and how do they count 15 day of usage, 1st day since receiving it or ordering it, and how do I return it if I did not get reply back from them on the 15th day ? Am I eligible to return the phone because I want to return my phone since Sunday 26/11 ? Thanks
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hieu

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Posted 6 months ago

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Dinh, Mobile Master

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Ehh, today is Nov 28 2017, we haven't reached Dec 2017 yet.
The conditions and instruction for return here: https://www.koodomobile.com/help/returning-or-exchanging-your-koodo-phone
(Edited)
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hieu

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Sorry, It's Nov 13th. I was so frustrated with the service that I typed wrong
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Robert, Mobile Master

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Hello there,

Here's the policy for phones bought online : 

• Money back guarantee (MBG) is 15 days from date shipped (15 calendar days, not business days)
• If the customer wants to return the phone, they must request a return mailer before the end of the 15th day
• Phones cannot be returned to a store (not even a Koodo Shop)

So yeah, as long as the request is received before the 15th day you would be fine.
(Edited)
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hieu

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hi,

I sent the request for a return mailer which was on sunday, but I did not get any reply back. So today is the 15th day since it got shipped and I did not get reply back as well. Am I eligible to return the phone ? 
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David, Mobile Master

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Usually they honour the request date; in your case Sunday. Remember, the store operates Tuesday - Friday.

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