Resuming from Suspended Service via "Lost/Stolen Phone" section.

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  • Updated 4 years ago
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I've suspended my service by clicking “Suspend Service", in the “Lost/Stolen Phone?” section. Now that I've resumed my service the phone still doesn't receive calls.

I've tried turning the phone on and off and still doesn't receive calls.
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Kevin Molyneaux

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Posted 4 years ago

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Mayumi, Mobile Master

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How did you resume your service?
Call Koodo to make sure your suspension has removed :)
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Robert, Mobile Master

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Not my field of expertise since I never used that service but my best suggestion would be to call Koodo

You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337.
Hours of Operation
Monday − Friday: 10am - 9pm
Saturday: 9am - 7pm
Sunday: 9am - 7pm
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Timo Tuokkola, Mobile Master

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Odds are that you chose the option to add your phone to the blacklist. If so, you will need to call in to have it removed.
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Kevin Molyneaux

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Just got off the phone with Koodo. This seems to be a case of bad timing...

My automatic top-up was set to every 30 days. Last night I happened to suspend the phone then today (the 31st day) I tried to reactivate the lost phone. This worked; however, there wasn't enough credit on the account for the phone to be fully activated and my automatic top-up doesn't come out until the end of the day. This is what I was told!

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