I can't restore my phone service

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  • Updated 4 years ago
  • Answered
  • (Edited)
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phone found...can't restore service
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Andrew Gillespie

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Posted 4 years ago

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Dennis, Mobile Master

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Was the phone suspended?
If it was then you unsuspend it in self serve.

Was the phone reported stolen.
If it was then you will need to call in to report it found
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Daniel Gunn

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If the phone was found you can dial 1-866-995-6636 from any other phone and press 0 a few times to speak with a representative and get the Lost/Stolen block removed from that line. If you have another Koodo phone you can just dial *611 from your phone, it's a free call.


Hope that helps :)
(Edited)
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Andrew Gillespie

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too bad the restore self-serve doesn't work...more wasted time!
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Ashley

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Hey Andrew, too bad you're having trouble. What happens when you try to restore your service through Self Serve? Do you get an error message?

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