Resetting password, email never come

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  • Updated 1 month ago
I have tried countless times to login into my Koodo self serve account. I have registered and everything the first. It was all dandy.But now I tried and tried again and I have failed every single time as well after. So I go to reset my password, figuring that is the best solution and that it would be simple. But every time I do that, I either never receive the email that would enable me to reset my password, or receive hours or even days later in which the request would have already expired.
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Hien Dinh

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  • frustrated

Posted 1 month ago

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Dinh, Mobile Master

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Hi, I would double check all of your inbox (spam and junk included) and see if any reset mail arrived. Also sometimes, their server was down, I would try again tomorrow. If you still cannot reset, then send a message to koodo facebook and ask them to check.
(Edited)
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Hien Dinh

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I have been checking and refreshing my inbox. But I shall do another attempt tomorrow.
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Hien Dinh

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It would ask for the email, then again to confirm, then it would ask me to answer my security question. And then inform me that I shall receive an email soon.
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Bill Johnson

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Its a hit or Miss kinda thing, I had to :-( call the help line or *611 - Koodo directly and sit and WAIT until an operator finally came on and with her help on the phone She helped me get logged in. A Pain in the rear but apps have their own bugs to bug us I guess.
Good luck. But Do Make a Personal call to have it done once and for all.
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Dennis, Mobile Master

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Is there The same delay getting your username sent to you as with your password?
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Hien Dinh

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Noted. Thank you all for your advice. I hope this will work out tomorrow.
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Hien Dinh

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I have not tried to retrieve my username before.
(Edited)