Phone is locked and I don't remember the code

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I have upgraded to a nexus 4 from a Samsung galaxy ace, my grandson was playing games on the Samsung and put in a pass code by accident and doesn't remember it. I still have pics and important files on that phone. How do I not lose all my stuff I don't want to reset it and it is not active.
Photo of Raenae Adams

Raenae Adams

  • 90 Points 75 badge 2x thumb

Posted 5 years ago

  • 1
Photo of quasarito

quasarito

  • 9,738 Points 5k badge 2x thumb
After several failed attempts at the passcode, the phone will lock you out and ask for your Google account information. Authenticate with your Google username and password and you should regain access to your phone. Then remove the passcode or reset it!
Photo of HippieLongstocking

HippieLongstocking

  • 24,720 Points 20k badge 2x thumb
Hey There Raenae !
the information should have been backed up before something like this happens.
unfornately you wont be able to get access to your info to save somewhere it else.
you can try hooking it up to your computer download samsung kies and see if you can trasnfer anything to the comp that way before doing the reset. not sure it will work the password on the phone. you also need to turn on USB DEBUGGING in order for the files to transfer, because your phone is locked no way to turn that on.
but try downloading samsung kies on your comp plug the phone in and see what happens. Good luck :)
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,344 Points 100k badge 2x thumb
I don't know if it's possible on the Ace, either because of the phone or Android version, but look for an "forgot password" option on the phone... there's a feature to have it emailed to you in case stuff like this happens.

Newer phones and Android versions not only offer that, but you can set a backup PIN as well.

Worst case scenario is you'll have to do a factory reset and lose your stuff. Try the things I suggested first, though.
Photo of emma 145

emma 145

  • 60 Points
this happend to me to but i dont have an email...
Photo of Mathieu Carrier

Mathieu Carrier

  • 4,124 Points 4k badge 2x thumb
Oh shoot......hmmmm maybe the android experts will help you out! Im an iPhone kinda guy....this may be a long shot but have you tried calling the manufacturers customer service?

This conversation is no longer open for comments or replies.