my galaxy s was actting up i called for help and they gave me instructions on how to rest phone... not only did i loss all my info. but my internet and reception for the phone is now non existent... maybe this is there way of getting me to buy a nother phone?...
Sorry to hear that !
Doing a reset to factory settings will obviously erase everything from your phone,including the saved password and connexions, That why it is recommanded to backup your info in the first place.
You will have , in your case, to setup the wifi connexion.
For the phone reception make sure that the network mode is on automatic
settings >wireless and network > mobile network
Sorry to hear that you were not advised to back up your personal data. Unfortunately, all of that is gone forever.
However, I don't think that your phone has been rendered useless.
On the dialer pad, type in *#*#4636#*#* and make sure that your network mode is NOT set to GSM only.
Also, I don't recall Koodo offering that phone, but that model predates my time with Koodo. If you brought that phone from another carrier, you would've had to manually setup your internet connection APN. You'll need to do that again if your phone is able to register a signal. Please refer to this guide: