Required new phone when upgrading my plan? I want to keep my phone!

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Why can't I change my phone plan on-line without buying a new phone? I want to upgrade to the $45 plan but keep my current phone.
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Devon Hutchinson MacDonald

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Posted 3 years ago

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Robert, Mobile Master

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Hello Devon.

What does it say? If you're on the old "tab" and your tab contribution is stil 10% instead of 15% this may explain this issue!
Okay, my tab contribution is at 10%, but I have $150 on my tab. What does the 10% have to do with it?

Is that something I can change so I can get a new plan?
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Robert, Mobile Master

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There's been some changes since the last time you changed your plan. I think you would need to visit a store in order to do what you want to do without buying a phone.

Becasue he tab system has changed from 150 only to 150, 300 or 500$ a new phone is required to take advatanges of those plans "online". Because it is set up like that. Try giving Koodo a call and see what they have to say about this.

Dial *611 from your cellphone or



Here are a list of option available to you

I put the new plan into my cart. Then proceed to check out and it says that I have to add a phone. Says it's required.
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RudyW

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That's the problem! You are trying to go through as if you were buying or upgrading. You need to be logged into self serve then scroll down and you will see a bunch of links. Click on 'Plans and Add-ons'.
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Mayumi, Mobile Master

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Oooops, that's right Rudy. I can scroll down to see more choices.
I was logged in(I believe OP too) but I clicked on "Shop" on top of the page ;P That's why we couldn't upgrade.
Now I know :)
It doesn't go through and then a highlighted message says "Required: Choose a Phone."

I love my phone! :(
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Mayumi, Mobile Master

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Yes. You can change your plan without buying a new phone through self serve.
Log in self serve > Plan &Add-ons > pick a plan you want
Doesn't work. Tried in the new website too and it won't let me go further until I add a new phone. Whyyyyy????
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Mayumi, Mobile Master

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Ok. I tried to change my plan. I know what you means now.
I would call customer service to change it. Make sure you tell them you tried through self serve, but it doesn't change without purchasing a phone.
And I'll make sure they don't charge you for this.
They upgraded their site recently, so this might be the reason. Ill let them know.
Thanks Mayumi!!! I wanted to call but didn't want them to charge me for the call. Appreciate your help and Robert's.
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Mayumi, Mobile Master

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Don't forget mention to them you tried through self serve and it didn't let you change. :)
Yep, he's trying to change his plan now just to make sure it's not a larger issue on the site. He's waiving the fee! thanks again!

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