Request you reconsider an unfair rule.

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  • Updated 4 years ago
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Your say I cannot change my plan because I already changed it in this billing cycle. I did not change it in this billing cycle, I reinstated my suspended service. Beginning to regret that !
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Rick Binkley

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Posted 4 years ago

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Chad Burr, Mobile Master

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Reinstating suspended service actually is a rate plan change. The seasonal hold is a rate plan. That's how they are able to suspend service.

You can still change your plan just not through self serve. Call in to Koodo (*611) and explain what's going on, they will likely waive the 10$ fee to change your plan outside of selfserve.
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Robert, Mobile Master

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I support that. You will indeed be waived the 10$ charge so go on and call!
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Chris Petersens

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You do have a valid point, although I thought at the time of reinstatement you do have a chance to pick a different plan. Is that what you tried?

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