Request you reconsider an unfair rule.

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: *611 or 1-866-995-6636 mentions

Your say I cannot change my plan because I already changed it in this billing cycle. I did not change it in this billing cycle, I reinstated my suspended service. Beginning to regret that !
Photo of Rick Binkley

Rick Binkley

  • 70 Points

Posted 4 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Reinstating suspended service actually is a rate plan change. The seasonal hold is a rate plan. That's how they are able to suspend service.

You can still change your plan just not through self serve. Call in to Koodo (*611) and explain what's going on, they will likely waive the 10$ fee to change your plan outside of selfserve.
Photo of Robert

Robert, Mobile Master

  • 106,920 Points 100k badge 2x thumb
I support that. You will indeed be waived the 10$ charge so go on and call!
Photo of Chris Petersens

Chris Petersens

  • 47,266 Points 20k badge 2x thumb
You do have a valid point, although I thought at the time of reinstatement you do have a chance to pick a different plan. Is that what you tried?

This conversation is no longer open for comments or replies.