reporting a payment

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  • Idea
  • Updated 10 months ago
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Would love for the self serve to include a report a payment. The automated one sucks. I've ended up  spending more time waiting on the phone to speak with an agent because the automated system refused to note my payment 
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SARAH CONNELL

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  • mad

Posted 3 years ago

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Marg Jackman

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Same thing with me as well. I don't know what is worse, waiting on the phone to Report a Payment or trying to do it on Self Serve portal where there is no option but to do it in a CHAT Window.
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Ranjan, Official Rep

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Marg - There's typically no need to report a payment, because it shows up right away if you pay via Self Serve. It can take 3-5 days to post if you pay through your bank.

If your line's been cut-off or if you have a significant past due and are at risk of suspension, you can notify us through a private message on Facebook, rather than waiting on the phone. You are correct - there's no option to do this in self serve, you'll need to connect with an agent. 

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