Replacing stolen phone

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  • Updated 4 years ago
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I want to replace a stolen koodo phone...can I do this online? Do I need a new number?
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Ingrid Jack

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Posted 4 years ago

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Dennis, Mobile Master

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Sure you can buy a new phone online.

If you have a tab you have to pay that off first.
If you need to put the new phone on tab you can only use a tab S (Tab M& L are available in store only).

The new phone will comes with a Koodo sim card.
On self serve > Mobile Phones>Swap Mobile Phones to enter your new sim card. Everything should be up and running in about 15 mins. You may have to restart your phone.

On a side note, I hope you reported you phone stolen so the thief cant use your Koodo mins/data and so it can be put on the national blacklist so no one else can use it.

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