Replacing lost monthly plan phone with prepaid phone and simcard

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I am trying to reactivate my lost (monthly plan) phone using a new prepaid koodo phone and simcard...when i enter my simcard # to reactivate my phone, the website tells me the card # is not valid.....can I not use a prepaid sim to activate a monthly plan phone?
Photo of Bernie Kuras

Bernie Kuras

  • 70 Points

Posted 5 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
Unfortunately no, prepaid Sims are not compatible with postpaid. You'll need a new postpaid sim.

This conversation is no longer open for comments or replies.