Replacing a phone while still on a Tab

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: positive tab mention

I have to replace my (stolen) phone which I am still paying for on my medium Tab.

In general, what would my Tab look like if a) I bring in an unlocked phone with my old SIM card or b) if I decide to purchase a new phone on my Koodo Tab?

I cannot make it to a kiosk to ask my questions in person. Thanks!
Photo of Judy Morozuk

Judy Morozuk

  • 92 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of JC

JC

  • 1,020 Points 1k badge 2x thumb
sorry to hear that, u can call koodo to suspend ur number and block ur old phone as well. if ur gonna have an unlocked phone ur tab will still be the same unless koodo give u a consideration on ur stolen phone. and if u want to get a new phone all u need to do is pay out the remaining tab on ur account if u have a negaive balance
Photo of Judy Morozuk

Judy Morozuk

  • 92 Points 75 badge 2x thumb
ok, thanks JC - that was helpful!

what about the promotions I keep seeing that if I bring in an unlocked phone I get 10% off my monthly bill (for new & existing customers)... would that apply to my Tab even if I am still paying off a tab with my stolen phone?
Photo of Jonathan I

Jonathan I, Mobile Master

  • 114,404 Points 100k badge 2x thumb
Not in this circumstance since you still have a Tab owing. You're eligible if you have a 0 or positive Tab balance to get the discount.
Photo of Judy Morozuk

Judy Morozuk

  • 92 Points 75 badge 2x thumb
Hmm, ok that answered my question perfectly. Thanks, Jonathan! :)

This conversation is no longer open for comments or replies.