replace phone

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

hello, i received a samsung galaxy note phone when i signed up for monthly $200.00 unlimited plan. Great phone but it alwaus freezez. have to re start it or remove the battery and re insert. will i be able to exchange this phone for another samsung like the s 3
Photo of Saleem Sayeed

Saleem Sayeed

  • 70 Points

Posted 3 years ago

  • 1
Photo of Eugene


  • 1,748 Points 1k badge 2x thumb
Hi Saleem,
If you do want to change your phone, you would need to pay an extra fee.
However, if you received the phone and it still hasn't been 15 days or so, I think you can change it to another phone or something like that. (Not so sure:)
Photo of BobTheElectrician


  • 67,714 Points 50k badge 2x thumb
If the phone is less than 12 months old, it can be repaired under warranty. The mfgr will not swap your phone for another model.

Freezing is not a frequently commented problem with the Note. You could try backing up your data and then contacting tech support at 1-866-995-6636 from another phone. They could talk you through a factory reset or give you other alternatives, especially if you are no longer under warranty.

The SD memory card could also be suspect. I bought a 64 GB from Amazon a while back and there was chatter regarding a certain batch of cards causing a freeze. A potential solution might be to run the phone for a while without the SD card to see if it still freezes.


If you see a reply you like, please give it a star.

This conversation is no longer open for comments or replies.