Repeatedly locked out of account

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  • Updated 3 years ago
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Hi!   I am really hoping someone out there can help me.  I am a happy Koodo customer who has had nothing but positive experiences. I had my mom switch over to Koodo for that reason. Mom has had nothing but problems.  Every month she goes through the same hassle trying to login to self serve to see her bill and manage her account.  She has had to change her password on numerous occasions because it is only "valid" for a short time.  It is not her cache. She can't log in from her ipad or my laptop either.  I don't get it.  She is going to cancel with Koodo because she is at her wits end with them. I can't say as I blame her either because she has had billing mess ups that have been a hassle too.  She has been unable to reach a person this time. Canned voices feeding her options is not helpful at this point.  Any suggestions?
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Susan Metcalfe

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Posted 3 years ago

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Mayumi, Mobile Master

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I would call customer and ask them to look into her self serve account.
*611 from your Koodo phone and option 5 for customer service or keep pressing 0 to get a rep.

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