Repair Status (???)

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  • Question
  • Updated 6 months ago
Ok weird randomness here; Koodo totally screwed up my account and I am currently involved in a dispute with them. They even went so far as to blacklist the phones so they can not be used.

Yet they just sent me a random email message asking for feedback on quality of my repair???

Um anyone have any idea why a CCTS complaint somehow gets filed as a repair request? And what exactly did they repair since nothing is resolved yet?


Tell us how it’s going!

Hey XXXXXXX,

We hope that you’re happy with the outcome of your recent repair request.

For additional support, visit Koodo.com/ask today. 

All the best, 
The Koodo Team

ref:_00Do0YME2._5001JVOIiQ:ref
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Shawn Kavanagh

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Posted 6 months ago

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Allan, Mobile Master

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I'm guessing it was just an accident. If you didn't have any repairs done just ignore the email.
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Robert, Mobile Master

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Think it's a more complex problem then that Allan : https://community.koodomobile.com/koodo/topics/privacy-complaints-pipeda