Repair number not working. Phone is lost?

  • 1
  • Question
  • Updated 9 months ago
I sent my phone in for under-warranty repair three weeks ago. The tracking number I was given has never shown me any details. Purolator tracking says it was picked up on the 25th.
Where is my phone? Is it being repaired? Was it lost? I'd rather just have it back without any repairs done at this point.
Photo of David G. Hunt

David G. Hunt

  • 160 Points 100 badge 2x thumb
  • Frustrated.

Posted 9 months ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
How did you send your phone for repair?  Did you request "Return Mailer" from Koodo?
Photo of David G. Hunt

David G. Hunt

  • 160 Points 100 badge 2x thumb
Under the Track Your Repair section: You don't have any active repairs.
When I try to put in the number I was given: No active repair was found under that Repair Number.

Purolator says: Sep 25, 2017 10:20 a.m.Mississauga (east/est), ON Shipment delivered to SHAAHI at: SHIP DOCK
Photo of Mayumi

Mayumi, Mobile Master

  • 115,056 Points 100k badge 2x thumb
So, sound like the phone didn't get to Koodo...
You should contact Purolator and ask them where  your item is.
Photo of David G. Hunt

David G. Hunt

  • 160 Points 100 badge 2x thumb
Thank you. Doesn't look like my phone is coming back, but at least I know where the error lies.
Photo of Cory

Cory

  • 10,502 Points 10k badge 2x thumb
At least it should be insured. At least I hope Koodo insures their shipments.
Photo of David G. Hunt

David G. Hunt

  • 160 Points 100 badge 2x thumb
Purolator now says: Your shipment was delivered successfully to the address provided on the waybill which is: UTI Archway Telus C-2450 Stansfield RD L4Y1S2.
Photo of Erwin

Erwin

  • 23,576 Points 20k badge 2x thumb
Hey David,

Do you have a repair number?