renew online

  • 1
  • Question
  • Updated 1 year ago
I got an email to renew online and get a free wireless speaker, how do i renew online? I cant find it on self serve. (im a monthly customer)
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Erica

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Posted 1 year ago

  • 1
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Goran, Mobile Master

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You just pay off your tab, if any, and select thr phone you want online and you're good to go.
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Robert, Mobile Master

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Hello Erica,

I think you might be talking about the LG G6 offer 
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Erica

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This is the email
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Allan, Mobile Master

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What happens when you click renew online at the bottom of the email?
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Erica

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It just takes me to the phone page https://www.koodomobile.com/phones
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Allan, Mobile Master

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Then have you tried logging in and purchasing a phone? When you get to the checkout it should show the speaker as part of the purchase.

This should appear once at the checkout page:
(Edited)
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Carole Dent

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Do you have to get a new phone to get the speaker?
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Allan, Mobile Master

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Yes, a new phone online. Only select phones apply and im not sure if it applies to all customers but it seems so!
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Josh Klupps

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And you get a boat anchor wrapped around your legs for another TWO lousy years. Thanks, but no thanks.
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Allan, Mobile Master

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You can actually pay your phone off after 90 days of being a Koodo customer so you aren't locked in for 2 years!
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Josh Klupps

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Or you may buy your device unlocked right off the bat and rip the benefits of BYOD with any carrier that seriously care for your business.
Soon this lousy unlock "pay", a money grab, will be outlawed. Ignore me, shill.