Removing Applecare+ add-on

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  • Updated 11 months ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Now available on Self-Serve

I'd like to remove my$6/month Applecare+ add-on, but Self Serve won't let me. When I try to cancel it on the Phone Services page, I get an error telling me to refresh the page or try again later. I've tried to do this several times and it still doesn't work. What am I doing wrong?
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Jeff

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Posted 2 years ago

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Chadwick, Mobile Master

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Sometimes it errors out. Give customer care a call tomorrow. They should be able to help you get it sorted. Also try a different browser that may help. You could also try clearing your browsers cache.
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Mathieu, Mobile Master

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Call Koodo. For some reason Koodo does not allow customers to remove extended warranties themselves.
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Anna

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Hey everyone! The reason we do not have this feature available through the self-serve is that once the protection is removed, there is no going back! We want to avoid accidental cancellations and lots of heartaches ;) Also, we want to be able to provide our customers will all the facts concerning the removal of this feature so they can make an informed decision :) Rest assured that no fee will be charged to speak to an agent and have the warranty taken off.
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Elwyn Lewis

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rest assured you are incorrect Koodo. I just called the 800 number went through all the selections and right in the recording it clearly states that us as a customer will be charged $10 for all agent performed account changes.
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Allan, Mobile Master

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You only get charged for changes you can do yourself. Since you cant remove this, you wont be charged.
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Robert, Mobile Master

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Dial *611 from your cellphone or


Here are a list of option available to you
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Ivan, Mobile Master

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You may hear a warning that you may be charged for calling customer care. Please disregard, as this is only in cases where you could've accomplished the same result via Self Serve, which in your case you couldn't as it was giving you an error. Make sure you mention that you've tried.
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Jonathan I, Mobile Master

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I'm actually surprised this is allowed.

Someone could buy AppleCare+ on the monthly payment option, use it for 4 months, break their phone, claim the warranty, then cancel it. They would have only paid $24 for the AppleCare over 4 months but gotten one claim out of it. Someone who pays it all upfront has to pay $99 or $129 for it and it covers them for the whole 2 years but let's say they only needed a claim at 4 months like the first person... They paid more money for the same service, realistically, and they can't get a refund on it. I know you're pre paying for 2 years coverage but really, who would do the upfront option when it's much easier to do the monthly, especially because you can cancel anytime?
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Chadwick, Mobile Master

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Maybe they do it hoping that the person who got the replacement will see the value in it and keep paying for it. Definitely seems like something that will get fixed lol

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