Remove an old number from my account?

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I have a few numbers on my account that show up when I log in. One of those numbers was ported out to a VOIP service but it still shows up in the drop-down on my account. Any way to remove it?
Photo of Bob


  • 862 Points 500 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Camilo_A


  • 30,228 Points 20k badge 2x thumb
Hi there Bob... How long ago did you port your number? I do not have the answer 100% but I would say that after 90 days after you closed that number with Koodo, this should disappear from your Self Service account... I say 90 days because when clients cancel the account the number is usually kept for 90 days and after that is put into a pool of available numbers...
Photo of Dennis

Dennis, Mobile Master

  • 178,294 Points 100k badge 2x thumb
What account information is displayed under that inactive number?

This conversation is no longer open for comments or replies.