Remove seasonal hold

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  • Updated 1 year ago
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I am on vacation, before I left I put my account on seasonal hold. I need it removed on February 25. I need it working from the moment I get off the plane.
The forum and the self serve site isn't helpful at all at figuring out how to remove seasonal hold.
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Mark Riddle

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  • annoyed, esyaince you now charge to call you guys for assistance

Posted 1 year ago

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Timo Tuokkola, Mobile Master

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You just need to switch to any available plan.
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Allan, Mobile Master

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Just login to self Serve, click View rate plan then click Change Plan. You can do this as soon as you get home!
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Mark Riddle

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Tried to even look at the available plans and I get an error
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Timo Tuokkola, Mobile Master

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And if you sign into the website instead of the app?
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Allan, Mobile Master

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If trying this on the website doesnt work as well you will have to call Koodo (1-866-99-KOODO (1-866-995-6636)) or message them on Facebook (http://m.me/Koodo) or through Twitter DM.
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Tayeb A, Employee

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Hey Mark,

If you are experiencing difficulties changing the plan from our website, please send a private message via Facebook or DM via Twitter and we'll take it from there.

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