Reinstitute after seasonal hold

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

Have had my phone on a seasonal hold for 3 months and am now trying to reinstitute a plan, but it won't allow me me to do so. Keeps telling my an error has occurred and to try later. Have now been trying for 2 days.  Samsung note 2
Photo of Roger Tellier

Roger Tellier

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 1
Photo of BobTheElectrician

BobTheElectrician

  • 69,906 Points 50k badge 2x thumb
If you are fishing for a plan that you previously had and which has been discontinued, you won't get anywhere. You have to pick something from what's currently available.

If indeed, there's an error on the website, call customer service, tell them you get a bug on self-serve and they should be able to fix you up with something currently available at no extra charge.

 1-866-995-6636 from any phone or *611 if your phone is still working.
Photo of Roger Tellier

Roger Tellier

  • 80 Points 75 badge 2x thumb
There was an issue with the self-serve, but problem has been resolved with a phone call and fee has been waived.

This conversation is no longer open for comments or replies.