Reinstate service

  • 1
  • Question
  • Updated 4 years ago
  • Answered
We purchaced a Koodo phone last summer while vacationing in Canada last summer. We wish to return to Canada again this summer. How do we reinstate service? Is there a number to call from here in the states? Thank you.
Photo of Michael Lachnitt

Michael Lachnitt

  • 70 Points

Posted 4 years ago

  • 1
Photo of John Burke

John Burke, Mobile Master

  • 71,346 Points 50k badge 2x thumb
Did you put your account on a Seasonal Hold?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Or was it prepaid?
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
I hope so. Much more expensive to have done it the other way lol
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
Let's assume you went prepaid then,

If it's been more than 90 days since your last top up expired, then you'll need to grab a new Koodo Prepaid sim when you get back to Canada. You can visit most Telus Stores or a Koodo Kiosk (and possibly walmart) to get a new sim card and reactivate your service. Chances are however that you'll be assigned a different number then the one you had. The sim cards are 20$ and may or may not come with a 20$ service credit to get you started.

This conversation is no longer open for comments or replies.