Reimbursement

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I have had 3 separate conversations with Koodo employees (each time being told they've made a note in my file) about being reimbursed for money owed to me... And still nothing. It's been 4 months! Has anyone else had this problem? I'm getting pissed off.
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Gillian Chandler

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Posted 1 year ago

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Not Jean-Pierre Blais

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4-months deserves a complaint: https://www.ccts-cprst.ca/complaints/...
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Ranjan, Official Rep

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Hi Gillian - I've gone over the notes on your account and see that you incurred overage charges for using your phone in the U.S. I see that you spoke with a rep. about this in January, and indeed a goodwill credit was offered - different from a 'reimbursement for money owed to you'. Two separate credits were applied to your account back in January, and when you spoke with a rep. on April 17, they confirmed this. No further credits are pending at this time. Hope that helps clarify.

@NJPB - please refrain from jumping the gun and throwing that link around without knowing the full extent of the situation. 
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Not Jean-Pierre Blais

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I can't verify people's claims. I reply based on what they are saying.
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Sophia, Mobile Master

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That's why question marks were invented, Not J-P :)
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David, Mobile Master

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Not Jean-Pierre Blais

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Well now I have to say something.

If there really was a billing issue that wasn't resolved in 4 months, that means the customer doesn't know that they could simply file a CCTS complaint, and then the roles would reverse, Koodo would try to contact them and solve the issue, and it would be dealt with within a week or two at most. It would also mean that Koodo needs to better train the employees who was involved in this. If Koodo was wasting their time, they deserve a complaint. Verifying people's claims is not my responsibility. If they have a case, the CCTS will accept the complaint, otherwise reject it.

This post's creation means that there was a miscommunication between Koodo CS and the poster. Either Koodo CS couldn't explain it correctly/clearly and again Koodo needs to train them better, or the customer doesn't understand it after 3 conversations and... that's not good.^
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David, Mobile Master

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Or the customer doesn't want to understand.

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